Pro Gallery customer help page

Please use the links below to find the infomation that you are looking for

• What is Progallery
• Account settings
• Ordering prints
• Delivery options
• Payment
• Problem with my order
• Contact details

Pro Gallery summary

Pro Gallery enables you to browse and purchase photographer's work in the form of photo prints and gifts. Simply place the item(s) you want to buy in your basket and check out using a valid credit or debit card.

Account settings

You can change your password by logging into your PhotoBox account and going to ‘My account’, ‘My preferences’, ‘Change password’. Likewise, to change your email address you go to ‘My account’, ‘My preferences’, type in the new email address and click ‘Save changes’.

Ordering prints

How to find photos
You can find Pro Gallery photos to purchase by:

• Clicking the link given to your by a Pro Gallery owner
• You’ll also be shown the price of each size at this stage

Placing an order

• Click order and select the size you want from the dropdown menu
• select a matt finish on your photo prints by using the second order pop up dropdown
• You’ll also be shown the price of each size at this stage
• Click ‘Advanced options’ to check or change the crop of the photo
• Quality is assured when you see the green smiley face symbol

Product quality

We provide you with a quality rating on every item you place in your shopping basket and we'll always warn you if we think there's a quality issue. See our image quality advice guide for further details.

Delivery options

Items can be delivered to the address of your choice, including international deliveries, although please be aware that with international deliveries the postage fee and turnaround time will be increased.

Payment

• You can pay by Mastercard, Visa, American Express, Maestro, Electron, PayPal and Laser (Ireland only)
• All payment details are encrypted for maximum security and handled by PhotoBox.
• Payment is taken when you place your order
• If for any reason there is a problem with your order, your payment will be refunded to your card

Problem with my order

If you haven’t received your order yet please view your order confirmation email to see your item(s) estimated turnaround time. You can also check on the status of your order by going to ‘My account’,‘My order history’. Once we’ve dispatched an order we always email you to say it’s on its way.
If the item has been dispatched but you’ve still not received it after a few days, it must have been delayed in the post. If your order was sent via a trackable service (if so a tracking code would have been quoted in the dispatch email) then you can go to the Royal Mail website and use their track-and-trace service. In the unlikely event that your UK or Ireland-bound order does not arrive within 1 week of dispatch, please contact us and we will resend your order. Longer grace periods apply for international orders. If in doubt please contact us and we will investigate.

If the product you receive is damaged, please contact us quoting your order reference and details of what has been damaged. We will then arrange to replace the damaged items. The same applies if you’re order is incorrect. If after reprinting your order for free you’re still not completely satisfied, we’ll give you a full no quibble refund.

Refund policy

In the unlikely event that we are unable to fulfil your order you will receive a full refund to your credit or debit card. If there is an error in the fulfilment of your order, please contact us and we will correct the error or refund as necessary. We reserve the right to request the return of print and gift items before a refund is issued.

Contact details

If you have any other questions or queries you’re welcome to contact our friendly customer service team for assistance.

Email: progallery@photobox.co.uk
Call: 0845 505 0305