Close
In my basket
items
Empty Basket

Go to basket

Pay Me FAQs

Please choose from the links below to find answers to most commonly asked questions.


  1. What is Pay Me?
  2. How much have I earned?
  3. How do I make payment request?
  4. How much of my revenue can I request?
  5. What options do I have for receiving payment?
  6. International (non UK) revenue payments
  7. What seller type am I?
  8. How do I claim VAT?
  9. Why is there a lead time for payments to be received?
  10. I want to change my PayPal account
  11. Where can I view my invoice history?
  12. Need more help?

What is Pay Me?

The new Pay Me functionality allows you to claim revenues that you have earned through Greetings by PhotoBox, Pro Gallery or simple selling, the functionality allows you to request payment through PayPal or onsite cash credits.

PayPal payments will be made direct into your PayPal account, you can make PayPal requests on a once per day basis claiming any amount up to the balance displayed on your sales reports (note requests under £50 will incur a processing fee of £1), a lead time of 14 days has been put in place to protect all parties from fraudulent revenue requests.

Onsite cash credits allow you to transfer your revenues onto your PhotoBox account so that you can use the revenues you have earned to purchase products on the PhotoBox site, lead time of 5 days is in place also to protect all parties from fraudulent revenue requests.


How much have I earned?

You can view the revenues you have earned through the three selling channels (Greetings by PhotoBox, Pro Gallery and/or Simple selling) via your sales reports page. To gain access to your sales reports page go to www.photobox.co.uk/my/sales when signed in.

Pro Gallery owners and Greetings by PhotoBox vendors can view and request payments via their gallery admin


How do I make payment request?

To request payment via Pay Me go to your sales report page either via PhotoBox (www.photobox.co.uk/my/sales) or for Pro Gallery owners / Greetings by PhotoBox vendors Pay Me requests can be made via the sales tab within gallery admin.

Click on the Pay Me button and follow the simple payment process entering all personal and seller type details.


How much of my revenue can I request?

You can request up to the balance on your sales reports page (www.photobox.co.uk/my/sales), smaller amounts can be requested but processing charges will be made on PayPal requests that fall under £50.


What options do I have for receiving payment?

The new Pay Me functionality provides you with the ability to invoice for payment through two channels; PayPal and onsite cash credit transfers. Also until the end of August '09 you will be able to request payment via BACS. PayPal and onsite cash credit requests can be performed on a daily basis (once per day), BACS requests can only be requested once per month.

PayPal transfer your revenues earned directly into you PayPal account, if you do not have a PayPal account you can set one up for free set up a PayPal account.

Onsite cash credits place your revenues on your PhotoBox account and use the cash credits to purchase products on the PhotoBox site (note cash credits have a 2 year expiry date on them from the day you transfer the revenues).

BACS payments will be available until end of August where this option will be phased out of the Pay Me options. To request a BACs payment email accounts@photobox.co.uk with the following details: the period you are invoicing for, the amount you are invoicing for, PhotoBox registered email, VAT status and number (if applicable), bank sort code, bank account number and branch address.


International (non UK) revenue payments

International (Non UK) revenue payments will be processed by our accounts team, email accounts@photobox.co.uk with the relevant payment information.

PayPal payment:
First name, Last name, PhotoBox registered email, PayPal member ID and amount you wish to be transferred.

Onsite cash credit:
Cash credits do not need to go through the accounts team and can be processed by yourself onsite.


What seller type am I?

If you are unaware of your seller type it is likely that you are a private seller / sole trader, if this is the fact you are also very unlikely to be VAT registered.


How do I claim VAT?

If you are VAT registered you will be able to reclaim you VAT back through the new Pay Me functionality, during the request process you will be asked to fill in your seller type details, within this section you will be able to enter your VAT number and reclaim your VAT.


Why is there a lead time for payments to be received?

Lead times of 14 days (PayPal) and 5 days (onsite cash credits) have been put into place for security reasons and to stop the ability to make fraudulent revenue requests.


I want to change my PayPal account

For security reasons when you request your first PayPal payment your PhotoBox account is married to that specific PayPal account, if you have changed you PayPal details and wish for requests to be paid into the new PayPal account please email our customer support team (click here to email us) with your PhotoBox registered email address and the new PayPal member ID.


Where can I view my invoice history?

All invoices are saved on the order history page on the main PhotoBox site click here to view your invoices, from here you will be able to print a copy of all you invoices.


Need more help?

If the FAQs above don't quite cover what you are looking for please email gallery@photobox.com with your query.

Loading...

Loading...



Loading...
Loading...

This new feature is coming soon - watch this space!

Your new password has been sent to your email address. When it arrives enter it in the box below. Once logged in you can change your password to something more memorable by simply going to ‘My PhotoBox’, ‘My account’, ‘Change password’.

Forgotten your password?