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Customer Support

You can find comprehensive assistance to many of your queries on our searchable help pages.

If you can't find what you need email our friendly customer support team, or call them between 9.00am and 5.00pm Monday to Friday. Mornings are the busiest time for the phone team, so the best time to reach us by phone is after 2.00pm. *


Call: 0344 854 3366

Fax: 0845 505 0306

* Email support is available everyday of the year. Telephone support excludes bank holidays. Calls are charged at BT's standard rate.

Customer Support address

PhotoBox Ltd
2 Willenfield Road
NW10 7AQ

In the event that you have a problem with an order that you've receievd, please contact us as soon as possible. If we need you to return the order we can then provide a name and Freepost address to which you can send your order.

Business address

PhotoBox Limited
Bridge House
1st Floor
63-65 North Wharf Road
W2 1LA

Find us with Google Local

PhotoBox Limited is registered in England and Wales with company number 3906401. Registered company address is Bridge House, 63-65 North Wharf Rd, London, W2 1LA. VAT number GB115138543

PLEASE NOTE: this is our registered company address, and should not be used for returns. Please use our address at the top of this page for returns.




This new feature is coming soon - watch this space!

Your new password has been sent to your email address. When it arrives enter it in the box below. Once logged in you can change your password to something more memorable by simply going to ‘My PhotoBox’, ‘My account’, ‘Change password’.

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